Refund policy

Gifts For Pilgrims – Refund Policy

At Gifts For Pilgrims, we are committed to helping you share the blessings of Makkah and Madina by distributing Qurans and prayer mats with care and respect. We understand that sometimes a refund may be necessary, so please review our policy below:

1. Refund Eligibility

• Request Window: Refunds must be requested within 7 days of placing your order. After this period, all orders are final.

• Service Status: Refunds are only available if the distribution process has not yet started. Once your order is being processed, packaged, or distrubuted, refunds cannot be issued.

2. Situations Where Refunds Are Not Available

• Completed Services: Orders that have already been fulfilled, including the distribution of Qurans or prayer mats etc, cannot be refunded.

• Change of Mind: We do not provide refunds for cancellations due to a change of mind after the service has begun.

3. How to Request a Refund

• Submit Request: Contact our support team at support@giftsforpilgrims.com with your order details and reason for the refund.

• Review Process: Our team will assess your request within 1–3 business days and inform you if it has been approved or denied.

• Refund Method: Approved refunds will be returned to the original payment method within 5–7 business days.

4. Exceptions

• Service Errors: If there is a mistake in fulfilling your order (e.g., wrong items distributed or services not completed as promised), we will correct it or provide a full refund.

• Force Majeure: Refunds may be considered on a case-by-case basis for events outside our control, such as natural disasters or political unrest.

5. Contact Us
For any questions or concerns regarding refunds, please reach out to us at support@giftsforpilgrims.com. We are here to ensure your experience with Gifts For Pilgrims is smooth, respectful, and satisfying.